HotelConnect.co.uk - Online booking for discount hotel accommodation.
the hotel specialist
We’re so confident we can keep Our Goodnight Promise we’ll stake £50 on it.
We guarantee…
So…
If, on arrival, your hotel is not how we have described it and we can’t resolve the situation we’ll give you a £50 voucher to use next time you book with HotelConnect.
£50 Guarantee Terms and Conditions
You must contact HotelConnect from your hotel as soon as the issue arises. The claim must be something which, within reason, is not reflected in the hotel description and should not be expected in the star category and destination you have booked. HotelConnect will contact the hotel management to substantiate the details. Our guarantee does not cover external matters over which the hotelier has no control. HotelConnect will endeavour to solve the issue and where this is possible any claim will be considered resolved. If a resolution cannot be reached a voucher will be dispatched to you immediately. HotelConnect may suggest that you move to an alternative hotel or room which fits the criteria of the hotel you have booked or provide suitable arrangements to compensate for the lack of advertised facility. Claims will be considered resolved if this alternative is rejected by the customer. If a booking is worth £100 or under the maximum claimable is £25.
Voucher must be redeemed within 12 months of issue and there is a maximum redemption of £50 per booking. Voucher not redeemable for cash and must only be used once. Voucher does not affect usual booking terms and conditions. Vouchers are not transferable. Issue of the voucher is not an admission of liability. Offer is subject to change at any time and is not applicable to out bookings. Your statutory rights are not affected.
Chris Fraser
Chris Fraser
Managing Director